At Zenica Organics, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.
We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your order.
To be eligible for a return:
The product must be unused, unopened, and in original condition
Original packaging and seals must be intact
Order receipt or proof of purchase is required
📩 To initiate a return, contact us at:
support@zenicaorganics.com
Returns must be approved before shipping.
❗ Items sent without prior approval will not be accepted.
Please inspect your order upon delivery.
If the product is:
Damaged
Defective
Incorrect
Contact us within 48 hours of delivery at support@zenicaorganics.com, with clear photos or videos.
We will evaluate the issue and arrange a replacement or refund, as applicable.
Due to hygiene and safety reasons, opened or used skincare and cosmetic products are non-returnable and non-refundable.
We do not accept returns for:
Opened or used beauty products
Sale or discounted items
Gift cards
Customized or promotional bundles
This policy complies with consumer protection and hygiene standards in Pakistan.
We do not offer direct exchanges.
If eligible, you may return the product and place a new order separately.
For Cash on Delivery (COD) orders, please note the following:
COD payments are collected by the courier at delivery
Cash refunds are not issued for COD orders
Bank transfer, or
Store credit / voucher (upon customer preference)
Refunds are only applicable for approved returns or verified damaged / incorrect items
Customer must provide valid bank account details (Account Title, Bank Name, IBAN)
Refunds are processed within 7–10 business days after return approval and inspection
🚚 Shipping charges are non-refundable for COD orders unless the error was from Zenica Organics.
Once your approved return is received and inspected:
You will be notified via email
If approved, refunds will be processed within 7–10 business days
Please note:
Bank processing times may vary
Refund delays caused by banks or courier partners are beyond our control
If more than 15 business days have passed since approval, contact us at
📧 support@zenicaorganics.com
For any questions regarding refunds, returns, or COD orders, reach out to: