All orders are processed within 1–2 business days after confirmation
Orders placed on weekends or public holidays are processed on the next working day
For Cash on Delivery (COD) orders, processing begins after order verification
We currently ship within Pakistan only
Remote or hard-to-reach areas may require additional delivery time
Standard delivery time is 3–5 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, or other factors beyond our control
Shipping charges are displayed at checkout
Charges may vary based on location and order size
Promotional free-shipping offers, if any, are time-limited
COD is available across Pakistan
Full payment must be made at the time of delivery
Refusal of confirmed COD orders without valid reason may result in future order restrictions
Once your order is shipped, tracking details may be shared via SMS, WhatsApp, or email
Tracking updates depend on the courier service
Please ensure your shipping address and contact number are correct
Zenica Organics is not responsible for delays or non-delivery due to incorrect or incomplete address details
Re-delivery charges may apply for failed delivery attempts
If your package arrives damaged, contact us within 48 hours of delivery
Provide clear photos or videos for quick resolution
Claims reported after 48 hours may not be accepted
We are not responsible for delays caused by courier companies, strikes, weather conditions, or other unforeseen circumstances
During sales or peak seasons, deliveries may take longer than usual
For any shipping-related questions, please contact: